Key Account Manager (m/f/d)
- Role Responsibilities:
The purpose of our Key Account Manager role is to drive business development and growth opportunities through dedicated customer-centric service delivery. You will be responsible for maintaining a holistic and continuous focus on service excellence; and will be accountable for identifying and nurturing business development opportunities with existing Key Client/s.
Development and implement a customer-centric business development strategy
Set ambitious objectives and drive results through effective teamwork ensuring achievement of KPIs
Lead the service team in delivering excellence in customer-centric service
Commercial awareness: Revenue management and forecasting on a regular basis (weekly, monthly and quarterly)
Develop and cultivate productive relationships with key stakeholders in the Business and act as the key point of contact for all customer related queries
Identify and expedite opportunities to up/cross-sell new solutions; seek opportunities to enhance the value proposition and drive revenue/margin realization
Continually assess the market/industry remaining vigilant for insights and opportunities that enable us to act fast and offer proactive solutions
Collaborate with internal teams (Marketing, Product, Content) to design and implement differentiated and profitable solutions
Effectively collaborating with internal and external customers on business-related support activities for troubleshooting/Issue resolution
Act as a Brand Ambassador and represent the company at community events and other business-related meetings, promoting the company products and services
The ideal candidate has exceptionally high ownership, excellent critical thinking skills and the ability to work with agility in a fast-paced environment. They would also be insanely focused on demonstrating excellence in service delivery and problem-solving; breaking down complex information into understandable and actionable items.
You will be a visionary team member who is self-driven and able to work independently. Those with experience in the Mobile Digital Entertainment industry (Music, Games, Audiobooks, VoD…) would be at a distinct advantage.
Proven track record as Key Account Manager (ideally within a Technology Content & Information service provider)
Excellent knowledge of the Telecom Operator landscape
Strong communication skills with a client-centric approach to solution-selling
Ability to influence and persuasively articulate a value proposition
A proven track record of structuring and managing complex negotiations to successful closure and execution
Strong analytical skills and previous experience with revenue forecasting
Fluent in English and German
Ability to travel regionally and internationally on a regular basis.
- ab 27 bis 50 Jahre
- 40 h / week
- Art der Beschäftigung
- Festanstellung (Vollzeit)